The update from previous builds (v01.x or v02.0x) to is not merely a bug-fix release. According to the official changelog, this iteration introduces:
Direct the Windows Device Manager to the Program Files > Saras Soft > UFS > UFS USB Drivers folder if the device is not automatically recognized. UFS 2.10 HWK Support Suite Setup v02.10
What does the Managed Support Service provide to you?