Copc Updated -

: Research from the COPC CX Standard, Release 8.0: Three Decades of Excellence, Reimagined for the AI Era highlights that while 56% of contact centers are failing to realize value from AI, this update provides the roadmap to bridge that ROI gap. From Transactions to Service Journeys

(announced February 2026), marking its most significant update in nearly 30 years. This "updated paper" or standard focuses on unifying human and AI operations under a single management framework. 🚀 Key Updates in Release 8.0 copc updated

# base-firewall.copc !include common/rate-limiting.copc !include geo-ip/block-ru.copc : Research from the COPC CX Standard, Release 8

The Common Operational Picture (COP) Capability (COPC) has been updated to improve data standards and enhance interoperability among stakeholders. This update enables more efficient data exchange and sharing, supporting better decision-making and situational awareness. 🚀 Key Updates in Release 8