It started six months ago when a tanker, the M/V Odysseus , rerouted to a non-standard dry dock in Jakarta. The official report cited “engine coupling fatigue.” But the unofficial report, the one Arthur had accidentally received as a misrouted CC, cited a single line item:
Governance, Review, and Cultural Adoption
A technical superintendent needs a "seal kit for hydraulic pump." Using a poor list, they order IMPA 472345, which arrives as the wrong metric size. Vessel downtime: 1 day ($50k loss). Rush shipping: $2k. Total waste: $52k.
What separates a mediocre spreadsheet from an one? Let’s break down the essential characteristics.
