: Turn off Windows Defender and User Account Control (UAC) within the VM to prevent installation errors.

Thirdly, . Xentry online (XDOS) uses hardware fingerprinting. A VM with a passthrough device still has virtual hard drives and virtual MAC addresses. Mercedes’ backend can often detect the hypervisor environment and revoke the license or lock the account, forcing the technician to call support for a manual reset.

To use a physical diagnostic tool (J2534 PassThru device) with the VM: Connect the device to your physical computer's USB port.