After downloading the .exe , .dmg , or .bin file, verify its SHA-256 checksum against the hash provided on the vendor’s site. If they don't match, delete the file immediately.
| Problem | Likely Cause | Solution | |---------|--------------|----------| | “Download failed at 95%” | Network timeout for large files | Increase the HTTP timeout in DMP client settings to 300 seconds. | | “Signature verification error” | Corrupted installer or incomplete download | Delete the file, clear browser cache, and re-download using a download manager. | | “Printer shows offline” | Firewall blocking port 5025 | Add an inbound rule for DMPRemote.exe in Windows Defender Firewall. | | “Job fails to start remotely” | Door interlock safety feature | The printer must be in “Remote Mode” (physical switch on the control panel). | | “GUI missing camera feed” | Missing codec or low bandwidth | Install the included H264 decoder or reduce camera FPS in settings. | remote link dmp software download