Also, please provide more details if you need a more detailed or technical story.
The is a classic feature phone, often powered by a Unisoc (formerly Spreadtrum) processor. If you are looking to flash firmware, unbrick your device, or perform a low-level format, you will need the scatter file and a compatible flashing tool (like the SPD Upgrade Tool or ResearchDownload). itel 2160 scatter file download new
If you’re unsure, seek help from a professional mobile repair technician – especially since feature phones like the itel 2160 can lose IMEI or network signal after wrong flashing. Also, please provide more details if you need