If you are strictly looking to transfer video and photo files from the camera to your computer, you

The usually requires a specific POS or Label Printer driver. Since the official Andowl website can be difficult to navigate, many users find success using "Generic/Text Only" drivers or the XPrinter/Zjiang driver packages, which often share the same internal chipset as Andowl.

: If you see a yellow exclamation mark, right-click the device and select Update driver -> Search automatically for drivers .